PRIVACY POLICY
At US Cruise ("US Cruise," "we," "our," or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request travel information, book travel services, subscribe to our communications, or otherwise interact with us.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
Personal Information
Full name
Email address
Telephone number
Mailing address
Date of birth
Emergency contact information
Passport information (when required for travel arrangements)
Travel Information
Cruise preferences
Destination interests
Travel dates
Loyalty program information
Reservation details
Travel history with us
Payment Information
Payments are processed through secure third-party payment processors. US Cruise does not store complete credit card information on its servers.
Website Information
When you visit our website, we may automatically collect:
IP address
Device information
Browser type
Operating system
Website usage activity
Referral sources
Cookie data
Mobile Application Information
When you download, install, and use the US Cruise mobile application ("App"), we may collect additional information, including:
Device Information
Device model and manufacturer
Operating system version
App version
Device identifiers (e.g., IDFV for iOS, Advertising ID for Android)
Unique application identifiers
App Usage and Analytics
App launch frequency and session duration
Features and screens accessed within the App
Crash reports and error logs
Performance data
Push notification delivery and engagement metrics
Location Information
If you grant location permissions, we may collect approximate or precise location data to provide location-based features such as nearby cruise deals, port information, and travel recommendations. You can disable location access at any time through your device settings.
Camera and Photo Library Access
The App may request access to your camera or photo library to enable features such as uploading travel documents or profile photos. Access is only used when you actively engage these features.
Notifications
The App may send push notifications for booking updates, travel reminders, and promotional offers. You can manage notification preferences through your device settings or within the App.
App Permissions
The App may request access to certain device features and data. Each permission request is optional, and declining a permission may limit certain App functionality. Permissions are used solely to provide App features and are not shared with third parties for advertising purposes.
Third-Party SDKs
The App may include third-party software development kits (SDKs) for analytics, crash reporting, and push notification services. These third-party providers process data according to their own privacy policies.
How We Use Your Information
We use your information to:
Provide travel quotes and recommendations
Process reservations and bookings
Coordinate services with cruise lines, hotels, airlines, and travel suppliers
Deliver travel documents and confirmations
Respond to inquiries and customer service requests
Improve our website and services
Send promotional offers and travel updates
Comply with legal obligations
Improve App functionality, stability, and user experience
Analyze App usage patterns and feature engagement
Deliver personalized content and offers within the App
Send push notifications and in-app messages
Information Sharing
US Cruise does not sell your personal information.
We may share information with:
Cruise lines
Hotels and resorts
Airlines
Tour operators
Travel insurance providers
Payment processors
Technology and marketing service providers
Government agencies when required by law
App analytics and crash reporting service providers
Information is shared only as necessary to provide requested services or comply with legal obligations.
SMS, WhatsApp & Marketing Communications
If you provide your phone number, email address, or other contact information, you may receive:
Booking confirmations
Reservation updates
Travel reminders
Customer service communications
Promotional offers
Newsletters
Marketing messages
You may opt out of marketing communications at any time.
For SMS messages, reply STOP to unsubscribe.
Cookies and Analytics
Our website uses cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Personalize user experiences
Support advertising and marketing efforts
You may modify your browser settings to manage cookies.
App Analytics and Tracking
We use analytics tools within the App to understand usage patterns and improve your experience. These tools may collect information about how you interact with the App. You may opt out of certain analytics tracking through your device privacy settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
App-specific security measures include encrypted data storage, secure API communications, and regular security assessments.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
App-related data retention follows the same principles, with analytics data typically retained for a period of 24 months.
Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request corrections
Request deletion of your information
Withdraw consent for marketing communications
Request information regarding how your data is processed
To exercise these rights, please contact us.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent.
The App is also not intended for use by children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.
For significant changes to the App privacy practices, we may provide additional notice through in-app notifications or push notifications.
CONTACT US
Contact US Cruise
Our travel specialists are here to help you plan unforgettable vacations at sea and beyond.
Customer Support
📞 Phone:
(888) 271-9998
📧 Email:
Info@uscruise.com
Business Hours
Monday – Friday
9:00 AM – 9:00 PM EST
Saturday - Sunday
9:00 AM – 6:00 PM EST
Need Assistance?
Whether you're planning your first cruise, organizing a group vacation, or looking for the best travel value, our team is ready to help.
